Wine Travel Experts Privacy Policy
Last Updated: June 2026
Who We Are
Wine Travel Experts is a UK-based travel business specialising in package holidays to the wine regions across the globe.
Legal Entity Name: Wine Travel Experts Ltd
Company Registration Number: 16208390
Registered Office Address: Unit 3 Cuckoo Wharf, 427 Lichfield Road, Birmingham, England, B6 7SS
Wine Travel Experts acts as the data controller for the personal information described in this policy.
Contact Email: privacy@winetravelexperts.com
General Contact: hello@winetravelexperts.com
Personal Information We Collect
We may collect your name, email address, telephone number, travel preferences, destinations, travel dates, budget information, passenger details, correspondence records, and any other information you choose to provide.
How We Use Your Information
We use your information to respond to enquiries, prepare quotations, arrange travel services, communicate regarding bookings, administer customer relationships, comply with legal obligations, manage complaints, and improve our services.
Lawful Basis for Processing
Our primary lawful basis is Legitimate Interests. Where consent is required by law, we will obtain and record your consent before processing your information.
Marketing Communications
We will only send marketing communications where you have requested them, consented to receive them, or where permitted, by applicable law. You can opt out at any time.
Sharing Your Information
We do not sell personal information. Information may be shared with travel suppliers, airlines, accommodation providers, insurers, payment providers, professional advisers, regulators, or law enforcement authorities where required.
Booking Systems, CRM and Service Providers
We may use third-party systems and service providers to manage enquiries, customer relationships, bookings, communications, and business operations. These providers process information on our behalf under appropriate contractual and security arrangements.
International Transfers
Some travel suppliers may be located outside the United Kingdom. Where international transfers occur, we will implement appropriate safeguards in accordance with UK data protection legislation.
Data Retention
General enquiries will normally be retained for up to 24 months following our last meaningful contact. Booking and transaction records may be retained for longer where required by contractual, legal, financial, regulatory, insurance, or dispute-resolution requirements.
Security
We maintain appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Your Rights
Under UK GDPR, you may have the right to access, rectify, erase, restrict processing, object to processing, request data portability where applicable, and withdraw consent where consent is relied upon.
This can be requested by contacting privacy@winetravelexperts.com
Data Protection Complaints Procedure
If you have concerns about how your personal information has been handled, please contact us at:
Privacy Contact: privacy@winetravelexperts.com
We will acknowledge your complaint, investigate the matter, and aim to provide a response within a reasonable period.
Right to Complain to the ICO
If you remain dissatisfied after contacting us, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Website: www.ico.org.uk
Telephone: 0303 123 1113
Cookies and Website Data
If our website uses cookies or similar technologies, additional information will be provided through a separate Cookie Policy or Cookie Notice.
Changes to This Privacy Policy
We may amend this Privacy Policy from time to time. The latest version will always be available and the revision date will be updated accordingly.
